WHAT WE DO
Customer Experience Experts
Our vision is to create an extraordinary customer experience, where innovation, expertise and integrity are at the forefront of who we are.
Industry Leaders in Innovation
We’ve been the pioneers of automotive industry innovations in customer experience technology from the very beginning.
A Global CEM Company
We develop innovative software and strategic solutions for Customer Experience Management (CEM) users where quality is never sacrificed.
THE FORESIGHT™ PLATFORM
We’ve created a global Customer Experience Management platform to turn brands and dealers into leaders of customer experience
Drive dealer engagement to new levels with automated dealer goal setting and goal-achievement monitoring, including ongoing custom alerts
Gain deeper insight and understanding of large data sets by developing customized dashboard views, KPI displays and multi-level reports quickly and easily
Monitor social media sites that focus on the automotive customer experience for up-to-the-minute customer sentiment
Foresight™ for Mobile
Foresight is fully optimized for use on any screen, on any device to easily analyze data and respond customer feedback
Quickly resolve customer issues with instant alerts and information to make an informed decision and take action towards resolution
Global DMS Extraction
The only automotive CEM technology that can connect to any DMS, anywhere around the world
“Volkswagen dealers have made it clear that Foresight is their customer satisfaction system of choice. Our dealers appreciate its ease of use and benefit of resolving customer issues in real-time.”
– Director of Customer Experience, VW Group of America
“The Vital Insights launch team was a pleasure to work with in developing and launching a new service satisfaction survey program for our Latin American market! They ensured continuous progress was made throughout the process.”
– Manager, Customer Information & Analytics, Honda Motors America
“With this program we have learned how to better communicate with our customers. It’s been wonderful to have our customers comment on our improvements and to thank us for what we have done for them.”
– Kia Dealer Service & Parts Director, Kia Motors America