The Customer Experience. Refined.

Founded in 2005, Vital Insights has become the leading designer, developer and distributor of innovative enterprise-class Customer Experience Management (CEM) software dedicated to the automotive landscape.

At the foundation of Vital Insights is the ground-breaking Foresight™ CEM platform – offering real-time, continuous issue resolution management to clients and customers around the world. With a dedication to innovation and forward-thinking product development, Vital Insights continues its mission of building revolutionary customer experience management solutions for leading automotive brands worldwide.


Our vision is to create an extraordinary customer experience, where innovation, expertise and integrity are at the forefront of who we are. We strive to create opportunities for customer-focused brands to foster loyal brand promoters, while focusing on accountability, action, insights, customizations and mobility.


We develop innovative solutions, unique software and strategic tools for CX users where quality is never sacrificed and partnerships are conducted with the utmost integrity. We strives to be the best in class in the Customer Experience Management space for automotive manufacturers around the world. Vital Insights operates on a global scale, and our goals are to expand exponentially in Europe, the Middle East and Latin America while also continuing to dedicate efforts within Canada.


Revolutionize your Customer Experience Program


The world’s leading technology for automotive Customer Experience Management

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