KIA Motors America deploys Foresight™ Social to enhance its Customer Experience Management program
Vital Insights Inc., a global designer, developer and distributor of innovative enterprise-class Customer Experience Management (CEM) software has deployed its robust Foresight™ Social module across all Kia Motors America (KMA) USA dealerships.
With the highly intuitive Foresight Social technology, KIA dealerships are now able to monitor top social media sites that focus on the automotive customer experience. The tool includes geographical-review search capabilities and offers a dealer ranking index based on a universal 5-star rating system.
Highly admired by KIA’s Regional Managers, the technology drives attention directly to identify brand net-detractors and promoters, and is fully integrated with the top automotive social media sites such as Cars.com, DealerRater, N49, SureCritic, Edmunds, Yelp!, YellowPages, Google and Facebook – for up-to-the-minute, actionable customer sentiments.
Not only is the tool fully integrated through Single-Sign-On (SSO), but it also incorporates a critical ability to monitor what social review websites are saying about both their own business and the local competition.
After its recent deployment, KIA dealers have recognized the true power of Foresight Social and its ability to monitor key social media and automotive review websites – an important tool to assist dealers in managing their online reputation.
ABOUT VITAL INSIGHTS INC.
Recognized by Profit 500™ as one of Canada’s Fastest Growing Companies 5 years in a row!
Vital Insights is a leading designer, developer and distributor of innovative enterprise-class daily tracking and Customer Experience Management (CEM) software dedicated to the automotive landscape. Foresight™ and Foresight for mobile are the foundation of Vital Insights’ CEM platform, offering real-time, continuous issue resolution management to clients and customers around the world. With a dedication to innovation and forward-thinking product development, Vital Insights continues its mission of building revolutionary CEM products for leading automotive brands worldwide. Vital Insights is headquartered in Mississauga, Ontario, Canada.
For more information about Foresight™ visit www.vitalinsights.com/Foresight
Vital Insights Communication Team