Vital Insights Congratulates Jaguar North America in Ranking Highest among Luxury Brands in 2015 CSI Study

Vital Insights is proud to share that Jaguar North America, one of its key luxury automotive clients, has achieved the highest Customer Service Index (CSI) score in 2015 by J.D. Power. Jaguar has had the single highest year-over-year increase of 24 points (27 points adjusted to new JDP CSI survey format) of all auto brands in the U.S.

As a result of tireless commitment to customer satisfaction, the Jaguar team has achieved a giant leap in their overall JDP ranking, jumping from #6 to #1. This is a major achievement for Jaguar, and a strong testament to their ongoing relationship with Vital Insights and its Foresight™ customer experience platform.

“It is especially gratifying to have our customers recognize, through J.D. Power, the high quality of their Jaguar vehicle service experience,” said Joe Eberhardt, President and CEO, Jaguar Land Rover North America (JLRNA) in a recent press release. “Our plan is to build on this momentum even further with new products and customer first programs on the way.”

In addition to Jaguar, Vital Insights is pleased to share that Jaguar’s sister-company Land Rover, has also achieved an amazing year-over-year increase of their CSI score, rising a commanding 18 points from 2014.

“The continued success of our automotive partners like Jaguar Land Rover illustrates the power of our Foresight platform and our dedication towards client success,” said Garth Burns, President of Vital Insights. “We expect this positive momentum to continue as we forge ahead with aggressive development of industry leading customer experience management software.”

Vital Insights looks forward to continuing our support of JLRNA in pursuit of industry leading customer satisfaction.

 

ABOUT VITAL INSIGHTS

Vital Insights is a leading designer, developer and distributor of innovative enterprise-class daily tracking and Customer Experience Management (CEM) software dedicated to the automotive landscape. The Foresight platform is the foundation of Vital Insights’ CEM software, offering real-time, continuous issue resolution management to clients and customers around the world. With a dedication to innovation and forward-thinking product development, Vital Insights continues its mission of building revolutionary CEM products for leading automotive brands worldwide. Vital Insights is headquartered in Mississauga, Ontario, Canada.

For more information about Foresight™ visit www.vitalinsights.com/Foresight


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